COVID-19 corporate update

We appreciate how difficult the past year has been for many Australians. As always, your wellbeing is our priority, that’s why our focus continues to be on providing quality health cover to our members when they need it most.

In response to the COVID-19 pandemic, we implemented a number of measures through our COVID-19 support package to ensure your clients/employees were able to access essential health services throughout the pandemic. This included postponing the annual health insurance increase for six months.

We are pleased to confirm that we have extended access until 30 June 2021 to expanded cover for COVID-19 related hospital treatment across all levels of cover at no additional cost where these treatments are excluded.

We are also pleased to announce that access to selected services via telehealth will be available permanently to members in line with their level of Extras cover so that they can continue to keep on top of their health from the comfort and safety of their home.

Members can also view a telehealth Q&A video with Dr Mellissa Naidoo along with an animated video that covers more information about telehealth appointments.

Find answers to our members’ most frequently asked questions.

For corporate clients and partners we’ve developed some resources that encourage active health management. You may find these helpful to share with your employees during these uncertain and challenging times:

You can also call the National Coronavirus Helpline on 1800 020 080.

You may find these trusted resources useful: